POM (BBA 1st)

Management and its various functions

Definition of management: nature and scope, organizational objectives, management by

objective

Planning: nature, purpose and functions, types, steps in planning,

Decision making and its process

Organizing: nature, importance, process, formal & informal organizations, organization

chart, organizing principles, span of management: factors determining effective span,

Graicunas formula,

Departmentation: definition, departmentation by function, territory, product/service,

customer group and matrix organization

Authority: definition, types, responsibility and accountability, delegation; definition,

steps in delegation, obstacles to delegation and their elimination, decentralization vs

centralization, determinants of effective decentralization

Staffing: definition, manpower management, factors affecting staffing, job design,

selection process, techniques, performance appraisal: need and process

Communication; importance, process, barriers and breakdown of communication

Controlling: control process, types, barriers to control making, control techniques:

budget and non- budgetary control devices,

Social responsibility and business ethics